Shipping policy
Heavenly Hell Shipping Policy
At Heavenly Hell, we aim to deliver your orders swiftly and securely. Please review our shipping policy for details on timelines, charges, and delivery guidelines.
Processing Time:
- All orders are processed within 2-5 business days. "Custom Order's processing times might vary"
- Orders are not shipped or delivered on weekends or public holidays.
Shipping Time and Rates:
- Standard Shipping: Estimated delivery within 5-10 business days.
- Expedited Shipping: Available at checkout with faster delivery times.
- Shipping Rates: Calculated at checkout based on your location and order size.
Delivery times may vary based on your location and seasonal demand.
International Shipping:
- We offer worldwide shipping. Delivery times and rates will vary based on destination.
- Please note that customs, duties, and taxes may apply depending on your country and are the responsibility of the customer.
Order Tracking:
- Once your order has shipped, you will receive a confirmation email with tracking details.
- Please allow up to 48 hours for tracking updates to reflect.
Lost or Delayed Packages:
- If your package is delayed or missing, please contact us at contact@heavenlyhell.ca for assistance.
- We will work closely with the carrier to resolve any shipping issues.
Address Errors:
- Please ensure all shipping details are accurate when placing your order.
- Heavenly Hell is not responsible for orders shipped to incorrect addresses provided by the customer.
Multiple Shipments:
- Orders containing multiple items may arrive in separate shipments depending on availability and fulfillment locations.
Questions?
For any shipping-related inquiries, feel free to reach us at contact@heavenlyhell.ca.